TelRef takes the privacy of all of its customer and suppliers seriously and takes great care to protect their personal information. BY USING THIS WEBSITE OR USING OUR SERVICES AND BY GIVING YOUR INFORMATION TO US, YOU INDICATE YOUR CONSENT TO YOUR PERSONAL INFORMATION BEING USED IN ACCORDANCE WITH THIS PRIVACY POLICY.

Purpose of this privacy policy
This privacy policy explains what personal information we may collect about you, how we may use it and what we do to keep it secure. We also explain your rights in respect of your personal information and how to contact us should this become necessary. Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

The personal information we collect
In order to provide you with our services, we may collect personal information about you from our website, emails, written and verbal communications. Typically this may include keeping a record of your name, address, email address, IP, telephone and mobile number and details of any products or services we provide to you. We may supplement the information that you provide with other information that we obtain from our dealings with you.

How we may use your information
All personal information that we obtain about you will be held and used by us in accordance with current data protection law and this privacy policy. We will primarily use your personal information to provide products and services to you, for example:
To contact you in the event that any products or services you have requested from us are unavailable; for record keeping purposes and to administer any account you have with us; to improve the quality of our service; for market research; to track activity on our website; to create an individual profile for you to enable us to understand your preferences so that we can improve the products and services we offer.

Disclosure of your information
Occasionally, we may appoint other organisations who work on our behalf to carry out some of the activities that we agree to provide for you. In these circumstances, we will ensure that your personal information is properly securityLevel and that it is only used in accordance with this policy. We would not normally expect to disclose your information to anyone else without your consent unless we are required to do so by law.

Changes to this privacy policy
Privacy laws and practices are constantly developing and we aim to achieve high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies. Our latest policy can be found on this page.

Amending your information
If the information we have about you is incorrect, please let us know and we will amend it.

Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you, for which we may charge a small fee (currently GBP10) towards the cost of administering such a request. For your security, we will only respond to written requests.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to contact us
If you would like any further information or have any comments about our privacy policy or practices, please click here to contact us.